﻿{"Name":"Customer Care","0":"Customer Care","IsPublished":1,"1":1,"LanguageId":1,"2":1,"Type":"2","3":"2","PageTitle":"Complaint procedure","4":"Complaint procedure","PageContent":"\n    <style>\n        * {\n            box-sizing: border-box;\n        }\n\n        .notice {\n            max-width: 800px;\n            width: 100%;\n            background: #ffffff;\n            border: 4px solid #1b5e20;\n            border-radius: 8px;\n            overflow: hidden;\n        }\n\n        .accent-bar {\n            height: 6px;\n            background: #FF9933;\n        }\n\n        .header {\n            background: #1b5e20;\n            color: #ffffff;\n            padding: 25px 35px;\n        }\n\n        .header .bank-name {\n            font-size: 15px;\n            margin: 0 0 6px;\n            color: #e1f5ee;\n        }\n\n        .header h1 {\n            font-size: 28px;\n            margin: 0 0 10px;\n            font-weight: 700;\n        }\n\n        .header p {\n            font-size: 15px;\n            margin: 0;\n            color: #e1f5ee;\n            line-height: 1.5;\n        }\n\n        .cards {\n            padding: 20px 25px 30px;\n            display: flex;\n            flex-direction: column;\n            gap: 16px;\n        }\n\n        .card {\n            border: 1px solid #d2d2cd;\n            border-left: 5px solid #1b5e20;\n            border-radius: 0 6px 6px 0;\n            padding: 16px 20px;\n        }\n\n        .card.escalate {\n            border-left-color: #FF9933;\n        }\n\n        .card.rbi {\n            border-left-color: #d9534f;\n            background: #fdf2f2;\n        }\n\n        .card h2 {\n            font-size: 17px;\n            margin: 0 0 8px;\n            color: #1e1e1e;\n        }\n\n        .card p {\n            font-size: 14px;\n            margin: 4px 0;\n            color: #5a5a5a;\n            line-height: 1.5;\n        }\n\n        .card a {\n            color: #1552c5;\n            text-decoration: none;\n        }\n\n        .card a:hover {\n            text-decoration: underline;\n        }\n\n        .card .contact-line {\n            margin-top: 8px;\n        }\n    <\/style>\n\n<body>\n\n    <div class=\"notice\">\n        <div class=\"accent-bar\"><\/div>\n\n        <div class=\"header\">\n                       <p>If any customer has any problem with the bank or bank staff then he may lodge a complaint as follows:-<\/p>\n        <\/div>\n\n        <div class=\"cards\">\n\n            <div class=\"card\">\n                <h2>1. Branch manager (Within 7 days)<\/h2>\n                <!-- <p>Response expected within 7 days<\/p> -->\n            <\/div>\n\n            <div class=\"card\">\n                <h2>2. Regional office (Within 7 days)<\/h2>\n                <!-- <p>Response expected within 7 days<\/p> -->\n            <\/div>\n\n            <div class=\"card escalate\">\n                <h2>3. Customer grievance redressal officer (10 days)<\/h2>\n                <p><b>Address:-<br>Customer grievance redressal officer<br>Jharkhand State Cooperative Bank Ltd,<br>1st Floor, Cooperative Bank Building, Shaheed Chowk, Main Road, Ranchi-834001<br>Jharkhand<br>E-mail-complaint@jscb.gov.in<\/b><\/p>\n            <\/div>\n\n            <div class=\"card escalate\">\n                <h2>4. CEO \/ Managing Director<\/h2>\n                <p>If your grievance is not redressed within 10 days by the Customer care redressal officer then the matter\n                    must be put forward to the Chief Executive Officer (CEO)\/Managing Director (MD), with the copy of the\n                    original complaint put before Customer grievance redressal officer.<\/p><br>\n                <p><b>Address:-<br>CEO\/MD<br>Jharkhand State Cooperative Bank Ltd,<br> 1st floor, Cooperative Bank building, Shaheed Chowk, Main road, Ranchi-834001,<br> Jharkhand<br>E-mail-mdjscb@jscb.gov.in<br>\n                        Ph.No.0651-2913111<\/b>\n            <\/div>\n\n            <div class=\"card escalate\">\n                <h2>5. Chairman<\/h2>\n                <p>If your grievance is not redressed within 10 days by the CEO then the matter must be put forward to the\n                    Chairman, with the copy of the original complaint put before the CEO.<\/p><br>\n                <p><b>Address:-<br>Chairman<br>Jharkhand State Cooperative Bank Ltd,<br> 1st floor, Cooperative Bank building, Shaheed Chowk, Main road, Ranchi-834001,<br> Jharkhand <br>E-mail- chairman@jscb.gov.in\/chairmancell@jscb.gov.in<br>\n                        Ph.No.0651-2913111<\/b><\/p>\n\n            <\/div>\n\n            <div class=\"card rbi\">\n                <h2>6. Reserve Bank of India<\/h2>\n                <p> If your grievance is not redressed within 30 days by the Chairman then the matter must be put forward to\n                    the RBI, with the copy of the original complaint put before the Chairman.<\/p><br>\n                <p><b>Address:-<br>C\/o Reserve Bank of India,<br> 4th floor, Pragati Sadan,<br> RRDA building,<br> Kutchery road, Ranchi,<br> Jharkhand 834001 <br> STD Code: 0651 <br> Telephone : 2210512<br>Fax : 2210511 <br>\n                        Email : boranchi@rbi.org.in<\/b>\n            <\/div>\n            <p><b>Click here to lodge complain: <\/b><a href=\"https:\/\/secweb.rbi.org.in\/BO\/precompltindex.html\" target=\"_blank\" rel=\"noopener\">secweb.rbi.org.in\/BO\/precompltindex.html<\/a><\/p>\n        <\/div>\n\n    <\/div>\n\n    <div class=\"accent-bar\"><\/div>\n    <\/div>\n\n<\/body>","5":"\n    <style>\n        * {\n            box-sizing: border-box;\n        }\n\n        .notice {\n            max-width: 800px;\n            width: 100%;\n            background: #ffffff;\n            border: 4px solid #1b5e20;\n            border-radius: 8px;\n            overflow: hidden;\n        }\n\n        .accent-bar {\n            height: 6px;\n            background: #FF9933;\n        }\n\n        .header {\n            background: #1b5e20;\n            color: #ffffff;\n            padding: 25px 35px;\n        }\n\n        .header .bank-name {\n            font-size: 15px;\n            margin: 0 0 6px;\n            color: #e1f5ee;\n        }\n\n        .header h1 {\n            font-size: 28px;\n            margin: 0 0 10px;\n            font-weight: 700;\n        }\n\n        .header p {\n            font-size: 15px;\n            margin: 0;\n            color: #e1f5ee;\n            line-height: 1.5;\n        }\n\n        .cards {\n            padding: 20px 25px 30px;\n            display: flex;\n            flex-direction: column;\n            gap: 16px;\n        }\n\n        .card {\n            border: 1px solid #d2d2cd;\n            border-left: 5px solid #1b5e20;\n            border-radius: 0 6px 6px 0;\n            padding: 16px 20px;\n        }\n\n        .card.escalate {\n            border-left-color: #FF9933;\n        }\n\n        .card.rbi {\n            border-left-color: #d9534f;\n            background: #fdf2f2;\n        }\n\n        .card h2 {\n            font-size: 17px;\n            margin: 0 0 8px;\n            color: #1e1e1e;\n        }\n\n        .card p {\n            font-size: 14px;\n            margin: 4px 0;\n            color: #5a5a5a;\n            line-height: 1.5;\n        }\n\n        .card a {\n            color: #1552c5;\n            text-decoration: none;\n        }\n\n        .card a:hover {\n            text-decoration: underline;\n        }\n\n        .card .contact-line {\n            margin-top: 8px;\n        }\n    <\/style>\n\n<body>\n\n    <div class=\"notice\">\n        <div class=\"accent-bar\"><\/div>\n\n        <div class=\"header\">\n                       <p>If any customer has any problem with the bank or bank staff then he may lodge a complaint as follows:-<\/p>\n        <\/div>\n\n        <div class=\"cards\">\n\n            <div class=\"card\">\n                <h2>1. Branch manager (Within 7 days)<\/h2>\n                <!-- <p>Response expected within 7 days<\/p> -->\n            <\/div>\n\n            <div class=\"card\">\n                <h2>2. Regional office (Within 7 days)<\/h2>\n                <!-- <p>Response expected within 7 days<\/p> -->\n            <\/div>\n\n            <div class=\"card escalate\">\n                <h2>3. Customer grievance redressal officer (10 days)<\/h2>\n                <p><b>Address:-<br>Customer grievance redressal officer<br>Jharkhand State Cooperative Bank Ltd,<br>1st Floor, Cooperative Bank Building, Shaheed Chowk, Main Road, Ranchi-834001<br>Jharkhand<br>E-mail-complaint@jscb.gov.in<\/b><\/p>\n            <\/div>\n\n            <div class=\"card escalate\">\n                <h2>4. CEO \/ Managing Director<\/h2>\n                <p>If your grievance is not redressed within 10 days by the Customer care redressal officer then the matter\n                    must be put forward to the Chief Executive Officer (CEO)\/Managing Director (MD), with the copy of the\n                    original complaint put before Customer grievance redressal officer.<\/p><br>\n                <p><b>Address:-<br>CEO\/MD<br>Jharkhand State Cooperative Bank Ltd,<br> 1st floor, Cooperative Bank building, Shaheed Chowk, Main road, Ranchi-834001,<br> Jharkhand<br>E-mail-mdjscb@jscb.gov.in<br>\n                        Ph.No.0651-2913111<\/b>\n            <\/div>\n\n            <div class=\"card escalate\">\n                <h2>5. Chairman<\/h2>\n                <p>If your grievance is not redressed within 10 days by the CEO then the matter must be put forward to the\n                    Chairman, with the copy of the original complaint put before the CEO.<\/p><br>\n                <p><b>Address:-<br>Chairman<br>Jharkhand State Cooperative Bank Ltd,<br> 1st floor, Cooperative Bank building, Shaheed Chowk, Main road, Ranchi-834001,<br> Jharkhand <br>E-mail- chairman@jscb.gov.in\/chairmancell@jscb.gov.in<br>\n                        Ph.No.0651-2913111<\/b><\/p>\n\n            <\/div>\n\n            <div class=\"card rbi\">\n                <h2>6. Reserve Bank of India<\/h2>\n                <p> If your grievance is not redressed within 30 days by the Chairman then the matter must be put forward to\n                    the RBI, with the copy of the original complaint put before the Chairman.<\/p><br>\n                <p><b>Address:-<br>C\/o Reserve Bank of India,<br> 4th floor, Pragati Sadan,<br> RRDA building,<br> Kutchery road, Ranchi,<br> Jharkhand 834001 <br> STD Code: 0651 <br> Telephone : 2210512<br>Fax : 2210511 <br>\n                        Email : boranchi@rbi.org.in<\/b>\n            <\/div>\n            <p><b>Click here to lodge complain: <\/b><a href=\"https:\/\/secweb.rbi.org.in\/BO\/precompltindex.html\" target=\"_blank\" rel=\"noopener\">secweb.rbi.org.in\/BO\/precompltindex.html<\/a><\/p>\n        <\/div>\n\n    <\/div>\n\n    <div class=\"accent-bar\"><\/div>\n    <\/div>\n\n<\/body>","IsDefault":0,"6":0,"TemplateId":1,"7":1,"LinkUrl":"customerCare.aspx","8":"customerCare.aspx","UploadedFileName":"","9":"","MenuId":108,"10":108,"PageId":42,"11":42}